Sense touchscreen not working

[Ebidan]

1. Touchscreen not working. I have tried restarting several times, change the clock from my connecting device - Samsung Note 10+,  but the touchscreen not responding to touch. 

2. My wife's flex screen refuse to come up (black screen) but you can feel the haptic feedback when you press the side button showing it's on. 

[Ebidan]

@2. Is actually a Charge 5.

[Guy_]

Hi @Ebidan - swipe right if you can and check what settings are on and make sure only the wrist wake icon is on.

If it doesn't respond to double tap and swipe or button push and swipe then it may need a factory reset (not without risk if it is working fine otherwise).

You can always chat via the Fitbit App, Help & support section, Contact Customer support for help with that.

[Mkristine]

I seem to have the same problem. Just wrote this in another thread. 

I can't use the screen, what do I do? 

Maybe an update is my problem too! A couple of weeks ago the screen is just black. Everything seems to work, but the screen. When I push the button I see a hint of the screen in a blink before it's black. From what I can see in that less than a millimillisecond, it looks like the screen ("under" the black") is stuck on "exercise". But I can't see it, but it looks like the red color. How can I get the screen on, it just shuts down. I don't know if it's frozen on exercise either, but I only see a hint of the exercise screen. I've tried to drain out the battery and fully charge it too, several times. I'm so scared it's broken, and I even see it works.. 🙄 REALLY annoying!