04-09-2021
08:59
- last edited on
04-10-2021
06:34
by
WilsonFitbit
04-09-2021
08:59
- last edited on
04-10-2021
06:34
by
WilsonFitbit
So my Fitbit sense started vibrating on my wrist just after waking showing I had reached 10,000 steps. An hour later and I was at 129,000 Steps. While I appreciate the vote of confidence, I have never walked more than 40,000 steps in one day and that was a long day!
This is the first problem like this I have had and I can't see anyone else who has had anything similar. What's happening, Fitbit? Coincidentally perhaps today was the day Fitbit announced that the sense would be testing blood pressure measurement. I wonder if that has something to do with it?
Moderator edit: subject for clarity
04-10-2021 06:39
04-10-2021 06:39
Hello @Dgreener. Welcome to the community forums.
Thank you for the information and I'm very sorry for the experience. This is very odd and I'd recommend performing a restart to your Sense, to see if this refreshes the performance of your device. You can restart it by following the instructions provided in this link: How do I restart my Fitbit device?
On a side note, please make sure that MobileTrack isn't enabled. If so, I recommend disabling this feature and test the behavior of your Sense. You can disable MobileTrack by doing the following:
- Log into your Fitbit account.
- Tap on your Profile or Profile picture.
- Scroll down and look for MobileTrack.
- Tap on the 3 dots next to MobileTrack and select "Unpair".
Hope this helps.