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Sense tracks my heart rate inaccurately

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‎06-07-2022 23:29 - last edited on ‎06-08-2022 16:48 by Fitbit Moderator

‎06-07-2022 23:29 - last edited on ‎06-08-2022 16:48 by Fitbit Moderator

Heart rate inaccurate during exercise, whilst using elliptical machine heart rate will rise to 150 then just drop to 109 and stay around 90/119 - as soon as I step off elliptical machine Fitbit heart rate goes back to real time reading if 145 - I see this has been raised on here with a Fitbit answer of: We’re aware of this possible error and we’ll keep monitoring - Sorry that doesnt work - This is dangerous - a miss reading could be life threatening - Please can you FitBit tell us what is causing this erroneous reading and how it can be rectified or give us our money back - I didnt want to change my FitBit but had to as you recalled my existing one this year due to flammable batteries - Please can you help not just respond with “we hear you” - Your help would be most appreciated -  thankyou.

 

Moderator edit: added label

Moderator edit: updated subject for clarity

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‎06-08-2022 16:46

‎06-08-2022 16:46

Welcome to the Fitbit Community, @GillyLee.

 

Thank you for letting us know that your Fitbit Sense is not tracking your heart-rate correctly.

 

There are some factors that can affect your heart-rate reading on your Fitbit device. If you haven't done so, please follow these tips to resolve heart-rate tracking issues.

 

In addition, please make sure to follow the steps in this article in the the menu "How do I improve the accuracy of a heart-rate reading?".

 

Hope this helps.

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