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Sense will not sync correctly

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‎12-10-2020 08:03 - last edited on ‎12-11-2020 10:57 by Fitbit Moderator

‎12-10-2020 08:03 - last edited on ‎12-11-2020 10:57 by Fitbit Moderator

My watch has major issues syncing ever since the 5.1 OS update. I can only get it to sync outside my home. I have tried unpairing/re-pairing, phone on/off, app on/off, watch on/off, forgetting watch and adding again, and finally, a factory reset. It also seems to ask for my passcode and random times (set only to ask every 24 hours or after removing) and I do not receive any notifications (texts, emails, weather) on my watch. This is extremely frustrating. I called customer service and was told I'd have an expert email me. Nope! No one ever emailed. very disappointed with the customer service. My Versa 2 was more consistent and trouble-free. Might just return the watch and go back to that one.

 

Moderator Edit: Clarified subject

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‎12-11-2020 11:06 - last edited on ‎05-26-2024 08:03 by Fitbit Moderator

‎12-11-2020 11:06 - last edited on ‎05-26-2024 08:03 by Fitbit Moderator

Hi @Reganviola. It's good to see you here in the forums.

Thanks for taking the time to share your feedback. I see where you're coming from about this situation which is causing you to take advantage of other features and I'm sorry for this inconvenience. Our team is always gathering feedback from our members to develop changes on our products and enhance your experience with them. This isn't the type of experience that we want you to have and because you have a case created, I've forwarded your post to our Support team. They'll look into your case and get in touch with you shortly, so please keep an open communication with them.

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