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Sense won't charge anymore

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‎10-19-2023 14:20 - last edited on ‎10-20-2023 07:11 by Fitbit Moderator

‎10-19-2023 14:20 - last edited on ‎10-20-2023 07:11 by Fitbit Moderator

I have a Fitbit Sense and it wont charge. I cleaned the back and the pins. I changed the charging cord and moved to different outlets. Still won't connect,  miss my fitbit.

Moderator Edit: Clarified subject

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‎10-20-2023 07:13

‎10-20-2023 07:13

Hi there, @DCinwa. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Sense is not charging anymore. Thanks for trying to troubleshoot the issue before reaching out here. 

To better assist you, please make sure you've tried all the tips and recommendations provided here Why isn't my Fitbit device's battery charging? 

Looking forward to hearing from you. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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4 REPLIES 4

‎10-20-2023 07:13

‎10-20-2023 07:13

Hi there, @DCinwa. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Sense is not charging anymore. Thanks for trying to troubleshoot the issue before reaching out here. 

To better assist you, please make sure you've tried all the tips and recommendations provided here Why isn't my Fitbit device's battery charging? 

Looking forward to hearing from you. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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‎10-20-2023 07:47

‎10-20-2023 07:47

I had the same issue. Sense completely stopped charging and will no longer turn on. Ran through all of the troubleshooting steps with a representative (cleaned it, tried different charging cables, different outlets, etc.). Sent up my issue and their response was that my sense was no longer in warranty since I bought it a year and 4 months ago (warranty is 1 year). So their answer to the problem is to offer me 35% off a new device but why would I buy another device from them just for it to stop working after a year and 1 month so they can offer me another 35% off? Called back to speak with a manager / supervisor but "none were available" and they would "call me". Never received a call back. I have been buying and using Fitbit products for more than 8 years but I see no reason to continue to do so if the best response they can give me to one of their products completely stop working through no fault of my own (not broken / damaged / etc. at all) is to offer me 35% off of a new one and expect me to buy a new watch from them every year. 

Best Answer

‎10-20-2023 09:40

In response to bourqujp

‎10-20-2023 09:40

Thank you for some insight. I have also been using Fitbit for awhile now.
This is my 3rd one. If I can't get it working ( like you very well taken
care of) I am looking into the Samsung watch.
Never worn in water, always had a screen cover on it.

Customer Service is key and if that is lacking then move to another brand
.......
Best Answer

‎10-20-2023 09:52

In response to MarreFitbit

‎10-20-2023 09:52

I have tried several times and nothing has worked yet. Went thru all the
steps suggested- nothing.
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