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Sense won’t charge in any outlet or laptop

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‎12-27-2020 19:19

‎12-27-2020 19:19

Hi there,

i got the sense for Christmas after being super happy with my Ionic.

grabted they thought this will be an upgrade but he’ll were they wrong. I was able to charge it for an hour so and started wearing it. Battery life drops by the minute and after wearing it for a few hours it was at 2%. Tried to charge it in the same outlet the first charge happened but nothing. Tried a tons of outlets plus my laptop. Still: Nothing!

I also don’t like the buttons that are way to sensitive when you are moving your wrist but when you need to push them for some engagement, they don’t react. Really weird.

So how do I return this thing? Thankfully I haven’t got rid of my Ionic, which I love!

I tried to contact customer support but yeah, it’s the holidays plus covid. I understand.

Just need some guidance here.

Thanks and here is to 2021!

Cheers,

Ela

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5 REPLIES 5

‎12-27-2020 19:29

‎12-27-2020 19:29

Aloha

I am in the same bubble but had mine since it first came out! It STOP charging and I even tried to do a hard reset on the device. I even left it in for over 2 days and nothing. The charging cable is in the correct position and it just does not want to charge. To add to this... the screen came off and is now hanging by wires. I put the screen back in but it kept popping out. I call support and they are going to try and help me.

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0 Votes

‎12-27-2020 19:46

In response to ANV565

‎12-27-2020 19:46

Well I will keep trying reaching them.
Maybe I’m in better luck tomorrow on a Monday!
Keep me posted!!!

Namaste
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0 Votes

‎01-30-2021 18:20

In response to juliejean82

‎01-30-2021 18:20

Any updated? Fitbit still has not responded to my question. It is a sad month that went by... no support! Hope you had better luck then me.

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‎01-30-2021 19:55

In response to ANV565

‎01-30-2021 19:55

Hi there,
I had to file a case and got a replacement.


Namaste
Best Answer

‎01-31-2021 17:11

In response to juliejean82

‎01-31-2021 17:11

Hi @juliejean82 and @ANV565. Welcome to the Community Forums.

 

@juliejean82, thanks for troubleshooting your Sense and I'm glad that you got a replacement. I hope you enjoy the experience with your Sense the same way you did with your Ionic. 

 

@ANV565, thanks for every step tried as well for trying to contact our Support team. I'm sorry for the inconvenience experienced, I've contacted our team about this situation and it seems they're providing you with assistance via email. Make sure to check your spam and junk folders and keep an open communication with them so you can receive more details about your case.

 

See you around.

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