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Sense won't charge properly

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‎12-20-2021 09:58 - last edited on ‎12-20-2021 15:25 by Fitbit Moderator

‎12-20-2021 09:58 - last edited on ‎12-20-2021 15:25 by Fitbit Moderator

My Sense is only charging intermittently.

Someday it shows as charging as soon as I connect the charger  other days it won't charge at all-time help!!

 

Moderator Edit: Clarified subject

Best Answer
2 REPLIES 2

‎12-20-2021 10:38

‎12-20-2021 10:38

HI @Stigpig - 

If the terminals are clean it would seem you have a faulty charge cable - to make sure carefully check the 4 pins are equally prominent and properly located.

It's quite a common issue if you look in the forums.

If it's under warranty you can contact Fitbit Support directly. They should send you a replacement one.

Also reachable via the Fitbit App, click profile photo, Help & Support, Contact Customer Support.

You can also buy them online. if you want a more robust one and are prepared to wait, click photo.

Author | ch, passion for improvement.

Best Answer

‎12-20-2021 16:44

In response to Guy_

‎12-20-2021 16:44

My wife's sense has the same problem and cleaning the contact solved the problem. I was considering to buy antoher charger as suggested by @Guy_ (thanks!) but the very bad HR reading she experience (150 whille doing home work as opposed to 80 while prower walking) is considering to move to another brand.

Best Answer