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Sense won't charge

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‎09-29-2021 11:13 - last edited on ‎09-29-2021 16:11 by Fitbit Moderator

‎09-29-2021 11:13 - last edited on ‎09-29-2021 16:11 by Fitbit Moderator

My Sense stopped charging. I did the reset which helped the first time but it soon wouldn’t charge again and now it’s completely dead. It’s only a few months old!!

 

I have tried to log out, force quit the app and was then advised to change the clock face to a Fitbit one. I can’t change the clock face as my Fitbit is dead but it already had a Fitbit clock face. 

I have experienced so many issues over the years with various Fitbits. I like the product but the problems are definitely starting to outweigh the benefits. 

 

Moderator Edit: Clarified subject

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‎09-29-2021 16:13 - edited ‎08-11-2023 04:51

‎09-29-2021 16:13 - edited ‎08-11-2023 04:51

@Karenpvfc Thanks for stopping by in the Community Forums and already trying to troubleshoot the issue with your Sense. We‘re taking your comments and sentiments in regards to our products into consideration.

Before considering other options, please make sure to follow the steps provided in this help article Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-29-2021 16:13 - edited ‎08-11-2023 04:51

‎09-29-2021 16:13 - edited ‎08-11-2023 04:51

@Karenpvfc Thanks for stopping by in the Community Forums and already trying to troubleshoot the issue with your Sense. We‘re taking your comments and sentiments in regards to our products into consideration.

Before considering other options, please make sure to follow the steps provided in this help article Why isn't my Fitbit device's battery charging?

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
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