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Sense won't charge

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‎08-14-2023 09:21 - last edited on ‎08-14-2023 11:57 by Fitbit Moderator

‎08-14-2023 09:21 - last edited on ‎08-14-2023 11:57 by Fitbit Moderator

My sense has stopped charging. I tried rebooting and  cleaned it with alcohol.please help 


Moderator Edit: Clarified subject

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2 REPLIES 2

‎08-14-2023 11:52

‎08-14-2023 11:52

One possibility: the Sense charger is notoriously unreliable.  Look at the 4 pins: one of them often gets receded back so no longer makes contact.  If that is the case, it cannot be fixed. If in warranty period, can get replacement.  Otherwise recommend getting a few third-party replacements from Amazon for price of one from Fitbit - same problem but less $.  In fact even if in warranty might want to go this route anyway to get quicker than warranty replacement so back in use if receded pin looks to be the problem.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎08-14-2023 11:59

In response to JohnnyRow

‎08-14-2023 11:59

Hi there, @TheAlison. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Sense. @JohnnyRow Thanks for your input! 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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