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Sense won't complete the update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-25-2023 03:25 - last edited on ‎08-25-2023 07:07 by Fitbit Moderator

‎08-25-2023 03:25 - last edited on ‎08-25-2023 07:07 by Fitbit Moderator

My versa, (Sense)cannot complete the new download with new updates. When downloading 80% it crashes.

I contacted the support but was unhappy with the poor knowledge.


Moderator Edit: Clarified subject

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2 REPLIES 2

‎08-25-2023 07:11

‎08-25-2023 07:11

Hi there, @AnnaRosen. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Sense. We‘re taking your comments and sentiments in regards to our products and services into consideration.

If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again

Nevertheless, I'd suggest taking a look at this help article Why can't I update my Fitbit device?

Maria | Community Moderator, Fitbit


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‎09-06-2023 12:39

In response to MarreFitbit

‎09-06-2023 12:39

Sorry but I cannot update my Versa, the upload does not match🤨.
Br Anna
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