Sense won't connect to Samsung Ultra 20

[Liverpool69]

Hi all can't get fibit sense to connect to to my Samsung ultra 20 Bluetooth sence controls is up on my phone but when I try to connect it won't i keep switching on & off Bluetooth I got if on once but the call never went to the phone

Can some help me please

Regards stephen 

Moderator Edit: Clarified subject

[LizzyFitbit]

Hi @Liverpool69. Welcome to the Community Forums.

Thanks for sharing that your Sense isn't connecting with your Samsung Ultra 20 phone, as well for the steps tried. Let me give you a hand with this! Before anything else, may I know if you were able to sync your watch with the Fitbit app before doing it via Bluetooth? Did you receive an error message on the Fitbit app?

Even though you've tried troubleshooting your watch, let's give a try to the following:

1. Go to the Bluetooth settings and remove the Sense from the list.
2. Turn off the Bluetooth in your phone and any other device nearby.
3. Reboot your phone and restart your watch.
4. Turn back on the Bluetooth only in your phone.
5. Open the Fitbit app and pull down on the screen to force a manual sync.

Make sure the Fitbit app is allowed to run in the background so your watch can receive your phone's notifications.

I'll be around, keep me posted.

[Liverpool69]

Hi got it sorted out with the tech team in shop
Thanks for applying to my text
Regards stephen

[LizzyFitbit]

Hi @Liverpool69. It's nice to see you here again.

You're welcome and thanks to you for keeping me posted. I'm glad that everything got sorted out and I hope you enjoy the experience with your new Sense. By the way, let me invite you to visit our Health & Wellness board where you will find great tips and encouragement from other members. If there's anything else I can do for you, please keep me posted.

See you around! 😊