Sense won't connect to Windows 10 computer

[ibwatchin]

Hi, i started with flex,then charge 2 and now sense. i am 74 years old and use for 4500 to 5500 steps per day. i have researched on internet for hours trying to get my computer to see this sense. I do not have a phone..... I have uninstalled fitbit app and reinstalled with zero results. yes i have turned it off and back on and it is hooked to computer with charge cable.yes window 10 is updated. yes product support was not able to help saying i need a phone. no i do not see fitbit icon by time an date. this is my first time here. if some one who is a genuis knows the answer please reply before i tye this to a string and drag it down the road as i take my daily walk. ... Thanks if this makes any sense

Moderator Edit: Clarified subject and formatting

[Odyssey13]

Hi @ibwatchin you can't set up a new device on a computer. Without a phone, you can't set up at all. You have a family member or friend who might let you use their smartphone to get set up?

"REQUIREMENTS

• To set up Fitbit Aria Air, Fitbit Charge 4, Fitbit Sense, Fitbit Versa 2, or Fitbit Versa 3, you must use a compatible iPhone, iPad, or Android phone. You can’t set up these devices on a Windows 10 device."

click to see the article 

[Clove6060]

I don’t believe plan B of dragging your Sense down the street will help with connectivity issues. I could be wrong though. Also, if the Sense breaks I don’t believe it will be covered under warranty. 

[ibwatchin]

yes you can set up on a windows 10 only without a phone. i have it installed and i am in the last stage trying to get it to sync with fitbit dongle bluetooth to launch it.

[LizzyFitbit]

Hi there, @Odyssey13 and @Clove6060. @ibwatchin Welcome to the Community.

@ibwatchin Thanks for the detailed information, as well as your efforts while working on this matter. While you can install the Fitbit app on your Windows 10 and see the Sense available, please note that with this watch is now required to have an Android or iOS device to complete the set up process, update the firmware and take advantage of all its features.

I'm sorry for any inconvenience this may cause and as our friend @Odyssey13 mentioned, I'd also suggest borrowing a compatible device from a friend or relative to connect your watch to your account. Once you've synced, you can see your basic stats on your computer or online dashboard.

Hope this helps.

[Rich_Laue]

@ibwatchin I would n ot use a fitbit Dongle. Any BT 4.x or 5.x wil work if your computer doesn't already have its own bluetooth  

It has been a few years since the Win 10 app has been updated and it should not have the option to add a Sense

[lablover55]

Agree with Rich. It does not have that option for the Sense. 

[LizzyFitbit]

Hi there, @Rich_Laue and @lablover55.

It's good to see you here and thanks for taking the time to share your insights about this situation. Your posts are very helpful and I'm sure other members having similar issues will think the same.

Have a good one.

[canavp]

The answer is for your software people to make the effort and write a app for Windows PC and Fitbit Sense. Hardware wise its possible, it just pure laziness of Fitbit.

[LizzyFitbit]

Hi there, @canavp.

Thanks for sharing your thoughts about this situation. I understand your point of view about being able to connect your Sense with a Windows 10 device, and I'm sorry for this inconvenience. Our team strives to improve our devices and their features, and the input we receive from our members is a big part of the process. Your feedback is truly appreciated and we'll keep working to make Fitbit more useful for you.