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Sense won't connect to my Samsung S22 Ultra

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‎01-29-2023 11:46 - last edited on ‎02-18-2023 09:42 by Fitbit Moderator

‎01-29-2023 11:46 - last edited on ‎02-18-2023 09:42 by Fitbit Moderator

My sense watch will not connect to my Samsung galaxy S22 ultra phone

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎01-29-2023 21:32

‎01-29-2023 21:32

Hi @Lcrich711  - this is not a lot of information to work with. 

 

If the watch is fully charged and working and installed and you are using the same and only phone, try logout of the Fitbit App and restarting both watch and phone as a first step.

 

Also look in the forums about Android 13 issues if you have that version.

Author | ch, passion for improvement.

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‎02-18-2023 09:44 - edited ‎03-06-2024 04:49

In response to Guy_

‎02-18-2023 09:44 - edited ‎03-06-2024 04:49

Hi there, @Lcrich711. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Sense. @Guy_ Thanks for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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‎02-21-2023 09:41

In response to MarreFitbit

‎02-21-2023 09:41

Dear MarreFitbit,

Thank you for the response above, but does anyone have a technical solution, in writing, that resolves the Bluetooth connection issue between the Sense 2 and the Samsung S22 Ultra?  It will pair, but will not connect for text or calls.  Love the Sense 2 but unless there is a solution to this issue, I will be returning it.

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