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Sense won't connect to my Wi-Fi

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I downloaded the fitbit app in my galaxy note 20 ultra which runs on android 11 and ever since my wifi connects and disconnects. I rebooted the phone, and the problem persists. I also Rebooted my router.

 

 

Moderator Edit: Clarified subject

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Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Sense before reaching out. 

 

To better assist you with this issue, would you mind clarifying if the Wi-Fi disconnects from your phone or Fitbit Sense? If your Sense is not properly connecting to your Wi-Fi, please see Why won't my Fitbit watch connect to Wi-Fi? 

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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Hi there, @SunsetRunner. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Sense before reaching out. 

 

To better assist you with this issue, would you mind clarifying if the Wi-Fi disconnects from your phone or Fitbit Sense? If your Sense is not properly connecting to your Wi-Fi, please see Why won't my Fitbit watch connect to Wi-Fi? 

 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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The actual issue is, If the Fitbit mobile application is installed in my
Galaxy Note 20 Ultra(Android 11) the phone disconnects from my router
frequently.
After uninstalling the Fitbit mobile app the issue is solved.
*Kindly note the issue is not between Sense & App. The issue is between the
App & Router.*
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@SunsetRunner Thanks for those details. 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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