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Sense won't connect to my iPhone's Bluetooth

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‎08-31-2021 06:15 - last edited on ‎08-31-2021 17:02 by Fitbit Moderator

‎08-31-2021 06:15 - last edited on ‎08-31-2021 17:02 by Fitbit Moderator

App showing connected. When attempting to connect to Bluetooth it shows connected for both sense and sense controls, but watch itself says cannot find device. As a result, I am not getting call  or text notifications on watch. 

 

Moderator Edit: Clarified subject

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‎08-31-2021 17:05 - edited ‎08-19-2023 07:00

In response to Guy_

‎08-31-2021 17:05 - edited ‎08-19-2023 07:00

Hi there, @Sopheeya. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Sense. 

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Sense automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If you continue having syncing difficulties, please see Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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2 REPLIES 2

‎08-31-2021 11:00 - last edited on ‎09-01-2021 17:22 by Fitbit Moderator

‎08-31-2021 11:00 - last edited on ‎09-01-2021 17:22 by Fitbit Moderator

Did you restart both devices?

To see what's really happening on the watch try SimpleCheckup  app from the gallery. It might help clarify where the problem is if it happens again.

Author | ch, passion for improvement.

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‎08-31-2021 17:05 - edited ‎08-19-2023 07:00

In response to Guy_

‎08-31-2021 17:05 - edited ‎08-19-2023 07:00

Hi there, @Sopheeya. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Sense. 

If you haven't done so yet, please try removing the Bluetooth connection between your phone and your Fitbit device:

*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Sense automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If you continue having syncing difficulties, please see Why won't my Fitbit device sync? 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer