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Sense won't connect to my phone's Bluetooth anymore

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‎12-29-2023 12:27 - last edited on ‎12-30-2023 09:42 by Fitbit Moderator

‎12-29-2023 12:27 - last edited on ‎12-30-2023 09:42 by Fitbit Moderator

Suddenly stopped connecting to Bluetooth and I can’t reconnect

brian O’Byrne

Moderator Edit: Clarified subject

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3 REPLIES 3

‎12-29-2023 12:38

‎12-29-2023 12:38

This has been reported, if on newer version of Android it causes Bluetooth stack on Sense to crash, only way to fix is reboot Sense, sometimes also rebooting phone just fixes the sync issue. 

Fitbit Ionic 72.1.15 (recalled), Fitbit Sense 128.6.17 and Pixel Watch 2 BP1A.250305.019.W8, March 2025.
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‎12-30-2023 09:44

In response to Jdsenter

‎12-30-2023 09:44

Hi there, @Krustybob. Thanks for stopping by in the Fitbit Community Forums. It's sad to hear that your Sense is no longer connecting to your phone's Bluetooth settings. @Jdsenter Thank you so much for your input!

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance!

Maria | Community Moderator, Fitbit


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‎12-30-2023 12:09

In response to MarreFitbit

‎12-30-2023 12:09

Mine is doing the same. What was the fix???

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