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Sense won't connect to my phone

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‎04-09-2023 09:20 - last edited on ‎04-15-2023 12:48 by Fitbit Moderator

‎04-09-2023 09:20 - last edited on ‎04-15-2023 12:48 by Fitbit Moderator

Noticed recently that my sense wasn't connecting to my app, refreshed, unistalled app, knocked Bluetooth on & off and I just can't seem to get it paired again, won't connect at all to app. Please help

 

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎04-09-2023 17:45

‎04-09-2023 17:45

Having same problem

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‎04-10-2023 00:35

In response to Ksweet397

‎04-10-2023 00:35

Hi Ksweet397, I've managed to get it connected. Factory reset the fitbit then start again connecting to app on phone. Back up and running now.

Go on to settings on the fitbit 

Click on - About Sense

Then Factory Reset.

Then start the connection between fitbit & app.

Hope this helps

 

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‎04-10-2023 18:23

In response to Hodgy4

‎04-10-2023 18:23

This worked as a desperation measure and I lost 2 days worth of data.

 

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