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Sense won't connect with my Wi-Fi

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‎10-25-2021 12:46 - last edited on ‎10-26-2021 12:20 by Fitbit Moderator

‎10-25-2021 12:46 - last edited on ‎10-26-2021 12:20 by Fitbit Moderator

Suddenly my Fitbit won’t link with my WiFi 

 

Moderator Edit: Clarified subject

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5 REPLIES 5

‎10-25-2021 14:05 - edited ‎10-25-2021 14:06

‎10-25-2021 14:05 - edited ‎10-25-2021 14:06

Is the Sense plugged in and charging? 

Have you tried setting WiFi back up? Any error messages? 

What is it that you want to do that needs WiFi? 

Best Answer

‎10-25-2021 15:36 - last edited on ‎10-26-2021 12:25 by Fitbit Moderator

In response to Rich_Laue

‎10-25-2021 15:36 - last edited on ‎10-26-2021 12:25 by Fitbit Moderator

It’s working now, I think it was uploading an update. Weird!

Moderator Edit: Personal info removed

Best Answer

‎10-26-2021 12:33

In response to KLK1

‎10-26-2021 12:33

Hi @KLK1. It's good to see you here. @Rich_Laue Thanks for stopping by to help our member.

 

@KLK1 That's great news! I'm glad your Sense is working now and thanks for your efforts. By the way, let me invite you to visit our Health & Wellness board where you can find inspiring stories, make new friends and share your own tips to stay active, and healthy.

 

Have a good day!

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‎10-26-2021 18:33 - last edited on ‎10-26-2021 18:49 by Fitbit Moderator

In response to LizzyFitbit

‎10-26-2021 18:33 - last edited on ‎10-26-2021 18:49 by Fitbit Moderator

Well now it won’t charge….ugh! Just bought it in January, a little soon for this right?

Moderator Edit: Personal info removed

Best Answer

‎10-28-2021 13:54

In response to KLK1

‎10-28-2021 13:54

Hi there, @KLK1.

 

Thanks for keeping me posted and I'm sorry your Sense isn't charging correctly. I understand how you're feeling about this situation and just to confirm, do you see any green light on the back of your watch, or feel a vibration when pressing the button? If not and you haven't done so yet, please give a try to the steps described in this help article and monitor your watch's behavior in the next days.

 

Hope this helps.

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