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Sense won’t download update

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‎06-05-2021 09:23 - last edited on ‎06-07-2021 12:11 by

‎06-05-2021 09:23 - last edited on ‎06-07-2021 12:11 by

My brand new Fitbit sense will not work! I’ve followed all the troubleshooting steps and still it gets to 5 percent update and freezes every time. Please help 😓

 

 

Moderator edit: subject for clarity 

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‎06-07-2021 12:10

‎06-07-2021 12:10

Welcome to the Fitbit Community, @Santoro.

 

Thanks for the details shared in your post and for already trying to resolve the issue. I understand how you are feeling about this situation and recommend confirming our complete troubleshooting instructions in this help article: Why can't I update my Fitbit device? 

 

By the way, I've moved your post to the Sense board so we can keep our forums organized.

 

Hope this helps.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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