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Sense won't find Beats 3 headphones

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‎12-04-2020 14:28 - last edited on ‎12-06-2020 17:55 by Fitbit Moderator

‎12-04-2020 14:28 - last edited on ‎12-06-2020 17:55 by Fitbit Moderator

My Sense isn't finding my Beats 3 headphones on the Bluetooth option.. ??

 

Moderator Edit: Clarified subject

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‎12-06-2020 17:54 - last edited on ‎09-03-2024 16:46 by Fitbit Moderator

‎12-06-2020 17:54 - last edited on ‎09-03-2024 16:46 by Fitbit Moderator

Hi @ScorpioGirl2020. Welcome! It's good to see you here in the forums.

Thanks for sharing that you got the Sense and I'll help you to get it connected with your Beats 3. Before anything else, please let me know if those headphones are connected to other devices? If that's correct, I'd suggest to either remove it from the Bluetooth settings or turn off the Bluetooth from those devices so they won't interfere with the connection.

Once that is done, please give a try to the following:

  1. Restart your Sense to refresh its performance.
  2. Activate pairing mode on your Bluetooth headphones or speaker.
  3. On your watch, open the Settings app > Vibration & audio.
  4. In the Bluetooth section, tap Manage devices.
  5. Swipe up to see the Other devices section.
  6. Your watch will show a list of the nearby Bluetooth audio devices found. Tap on the name of your headphones to pair it and wait until you see a check mark on the screen.

I'll look forward to your reply.

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