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Sense won't hold charge or sync correctly

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‎01-24-2022 10:52 - last edited on ‎12-12-2024 12:14 by Fitbit Moderator

‎01-24-2022 10:52 - last edited on ‎12-12-2024 12:14 by Fitbit Moderator

Bought the Sense and the charge 5 about a month ago, they bought have issues syncing . 
i was very excited about the Sense! 
i was recently diagnosed with Cancer and needed a good health tracking device , the Sense seemed to have it all!

  • Now, wow , what a huge disappointment ! A daily struggle to keep this overpriced hassle of a device charged for more than 8 hours , impossible to keep it synced with an iPhone 11 Pro, on the latest iOS update..;(  Fitbit you really really messed up with this device ! What a nightmare ! Why do you advertise that this product works perfectly with an iPhone when it really not compatible . And you know it… If this device worked as advertised , Oohhh it would be the best thing you’ve put out Fitbit ! 
    You really need to get on it! Get to work Fitbit ! Work time Fitbit ! Get up and do your jobs ! Get on all the issues with the Sense ! Now! 
    I have seen all the reviews , not one ☝🏼 person completely satisfied with the Sense ! 
    Fix it Fitbit ! Your losing customers quickly ! 
    Get to work Fitbit ! 
    Try living up to your advertisements !! 
    Shame on you Fitbit …;//

 

Moderator Edit: Clarified subject and formatting

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1 REPLY 1

‎01-24-2022 12:10 - edited ‎01-24-2022 12:15

‎01-24-2022 12:10 - edited ‎01-24-2022 12:15

First welcome to the Fitbit community.

 

https://community.fitbit.com/t5/Sense/How-to-resolve-the-Major-issues-causing-short-battery-life/m-p...

This thread is great on getting the battery life under control. Personally, my optimal settings seem to be brightness dim, screen wake motion and button, always on display off, snore & noise detection off, SpO2 on. I'm currently on day 3 with 45% so I should be able to hit 5 days.

 

As for the syncing issues, it does appear to be a problem for both iOS and Android. I wasn't able to get my water log or EDA Scans from my watch to my app. And water logs from app to the watch. For me, deleting the Sense in the app and then re-adding has seemed to help and I only did that once. There's probably another thread on syncing troubleshooting but I don't have it on hand.

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