Sense won't install clock faces

[JTShadow]

I tried installing 3 clock faces, they all installed fine, then two of them disappeared. Now the Fitbit app tells me Unable to Install. Install failed, please try again later. I went through the troubleshooting tips of rebooting the app, rebooting the phone, rebooting the Sense, unlinking the Sense and then having it relink to the app and nothing results in any change. Did I waste my money on this? Should I be returning it?

[Guy_]

On your watch swipe left and find the Clocks app - this allows switching between downloaded clocks independently of the Fitbit App.

See how many you have. All 3?

If you have and Android phone try

In Android phone Settings

Apps

Fitbit

Storage - clear cache [not data]

Force Fitbit shutdown [though it doesn't seem to fully go away]

Open the Fitbit app again

resync your watch

and see if the error is resolved.

[JTShadow]

I appreciate the attempt at the help, but like I said, two of them disappeared. When I go to the clocks app on the watch it shows me the preinstalled faces and the 1 that didn't disappear and then a screen that says I can add up to 5 more on the list and to set it up via the app.

The app on the other hand doesn't show the two missing clock faces and attempting to download them gives the error I mentioned in the original post.

[Guy_]

Did you run the fix in the previous post?

[JTShadow]

Yes, and after that I completely uninstalled the Fitbit app, rebooted my devices and then reinstalled it and that didn't help either.

[Guy_]

As this is an unusual situation probably best to contact Fitbit Support directly. They may be able to help you.

[JTShadow]

Thank you again for trying, disappointed I just got it today and I'm already having problems.

[Guy_]

Just to be sure, lets check your status

What phone do you have?

What is you app version?

In the phone Fitbit App

Click on profile photo [top left]

Help & Support

App Version at the top

And what is you watch version?

In the phone Fitbit App

Click on profile photo [top left]

Device photo [middle left]

Firmware Version at the top

[JTShadow]

Samsung Galaxy S10,

V 3.37.1 (20243550)

V 44.128.4.17

[Guy_]

Thanks thats good in a way, but those are all the latest levels so its not even a firmware incompatibility that I was thinking it might be.

Probably only Support can help you, annoying that it is.

My Sense works fine, except vibrate is terribly weak, and heart rate is all over the place. The latter seems prevalent on even the older ones now too, since their last update.

[JTShadow]

As strange as this may sound, I've had it powered off for about 10 minutes and when I powered it back on, it started to work. I don't know if that's just coincidence, but at least it's working. 

[Guy_]

Thanks for the feedback and interesting observation. It's quite possible it wasn't syncing before and you found a new way to fix that.

It would explain how the app had thought it had loaded clocks when it hadn't.

There is a mysterious world when it comes to clock changing, regular syncs minimises problems. And when it works it's great.

Btw. If you are looking for a Swiss army knife of clock faces try SimpleClockDuo, it has almost everything.