Sense won't notify me of high or low heart rate

[Hgraham1987]

Fitbit sense won't notify me of high low heart rate. On the high low heart rate app, it says sync settings, and I click on it, and it says syncing settings, and it just stays this way. And I've searched and tried everything. This is a replacement I received from fitbit because not getting enough battery power. I'm on a galaxy note 10 plus on my original fitbit. it didn't work either. 

 Moderator Edit: Clarified subject and updated label

[eezeepee]

Are you taking about this setting? So you make the adjust in custom but does it not stay?

Keep in mind it does say "... while you appear to be inactive for at least 10 minutes."

[JohnnyRow]

I don't see "sync settings" anywhere.  Are you looking at a different screen?

[Hgraham1987]

No, I'm talking about the notifications. Don't go off 

[Hgraham1987]

Yes, in the high low heart rate app on gallery 

[JohnnyRow]

I'm not using Sense so don't have that app option in my gallery for my tracker, so I can't really see any details of that app.  I assume it is a third-party app, but it sounds like whatever it does is now available as an standard feature without needing to install a separate app by clicking heart rate tile, then gear icon.

[Hgraham1987]

It is the app that comes with the sense that it's pre installed. I would add a picture but don't know how 

[JohnnyRow]

Screen capture, then camera icon above text entry box.

[Hgraham1987]

I don't

have that option

[SunsetRunner]

Very likely @Hgraham1987 doesn't have yet the possibility to add pictures to his posts due to low posts count.

[Hgraham1987]

If u go to your device and click on it and go to the apps page, then to high low heart rate, my fiance has a versa 3, and his looks very different than mine 

[Hgraham1987]

Yea I only have like 4 posts 

[Hgraham1987]

 

[Hgraham1987]

 

 

[Hgraham1987]

This is  what my setting in the app looks like 

[SunsetRunner]

Yes, i just checked my wife's Sense and the app has the same behavior as explained by @Hgraham1987 

 

 

[JohnnyRow]

Maybe that was from before Fit incorporated it as standard and never removed it from app gallery.  You might try looking for the same thing from heart rate tile > gear icon and see if that behaves better.

[Hgraham1987]

Has ur wife ever gotten high low heart rate notifications? 

[SunsetRunner]

I will ask her later (5 am here) but actually i don't think we were even aware of such function.

[JohnnyRow]

Are you aware that you will not get notifications when you are exercising?; this is only for when at rest.