Sense won't pair to my phone's Bluetooth anymore

[Noor98]

It suddenly got disconnected from bluetooth, so I unpaired it, and now its not working to pair it back with my phone. I tried turning off bluetooth, restarting the watch, restarting my phone, and even deleting the app!! Theres nothing else I can think of!! The app just won’t find my sense to pair!

Moderator Edit: Clarified subject

[Guy_]

Hi @Noor98 - have you tried logout of the Fitbit App, swipe off the active window, and in Android clear the storage cache and force stop it. Remove both watch Bluetooth entries from the phone.

Login again, click profile photo, then "+ Set up a Device" and replace and sync - this should create new Bluetooth entries. Some settings may also need refreshing after.

[Noor98]

Yes, I have iOS not android. But I deleted the app, logged in, and tried to repair, however its not finding my fitbit! The issue isn’t with my phone cause I managed to connect bluetooth to other devices, its just the fitbit won’t work.

[Guy_]

@Noor98  - have you restarted both the watch and phone?

Long press the button for 10 seconds till it vibrates and the logo appears to restart the watch.

If the watch is not responding try charging and if that is not working properly see guide in How to check charge cable - Sense/Versa 3 won't charge, won't start or blank screen

[Edy19]

This happens to me too and this watch are too expensive to act that way . The quality here don't match the prices . I have  been with this problem since I got a replacement from my first sense watch . This company sucks cause they give guarantee and the guarantee it just for their own convenience. 

[Noor98]

Yes, I have restarted the phone and the fitbit multiple times. The watch is functioning normally, and charging. The only issue is that bluetooth won’t connect. 

[Noor98]

Did you manage to repair the watch to your device? I literally tried everything, it won’t work!

[Guy_]

@Noor98  - did you remove both the Bluetooth entries from the phone and do the set-up?

If that doesn't work

• remove the watch from the app,
• turn off Bluetooth on the phone, and any other devices.
• Logout of the app
• and restart the phone,
• turn on  Bluetooth, 
• Restart the watch 
• Login to the app
• Do the set-up again.

You can always chat for more guidance via the Fitbit App, click profile photo, Help & support, Contact Customer support.

[Noor98]

Thanks for all the help! But I just followed your tips step by step, and still nothing. It just isn’t working. The bluetooth on my fitbit seems fine since I just tried connecting my airpods and it worked. Its just the phone isn’t finding it when i try setting up a new device. 

[Guy_]

@Noor98 - thanks for your good feedback, see what support say for your phone issue.

[MarreFitbit · Accepted solution]

Hi there, @Noor98. Welcome to the Community Forums. Thank you so much for trying the tips and recommendations provided by @Guy_.

In addition to all the steps you've done, please try the following in the order listed:

• Unpair your Sense from your phone's Bluetooth and Fitbit app or in your case, make sure it's no longer showing up there. 
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Sense.
• If there is no connection, restart your Sense.
• Once your Sense is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Sense first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Hey, @Edy19. Welcome on board! Thanks for the details provided in your post about the issue with your Fitbit device. We‘re taking your comments and sentiments in regards to our products and services into consideration. 

Are you still having issues? If so, please try following the steps I suggested above. If your issue is different than the above, please provide me with more details so I can offer help.

[Edy19]

I managed every step every recommendation I try absolutely everything for about two weeks I been in contact with fit bit team getting one step by another just to tell me that my guarantee its expired . This is so frustrating because I feel robed cause my first watch got manufactured damaged and obviously they don't sent me a new one they sent me a lemon and now I'm stuck with this peace of unsuful watch next time I will by a Chinese smart watch it better life and connectivity and don't have that high price tag , for the same amount of money you can get the apple watch and the features are even better and don't have any of this problems cause a family member got an apple watch the same time I got this watch same month and year and she didn't has had any problem. Fit bit sucks even with the guaranteed . Totally disappointment and a waste of time and money 

[Elton]

I have same issue as you. I tried customer support and issue hasn't been resolved yet.

[Edy19]

Hi Marre sadly I'm already did all that I'm even buy another cellphone I own a Google pixel 7 so there no chance to get something working improperly with both cellphones. Nothing works none of those steps cause one by one I'm already went through and the problem persist.

[Gloriadl]

My phone's Bluetooth will not pair or link all day on 3/9.  I have done everything

to get it going but, no luck.

[Edy19]

Gloria this is ridiculous because we all paid so much money for this watch and they don't want to recognize this is a factory defect . If this company respect itself and their customers they replace all those damaged watches because at the end of the day they loosing customers. 

[jusin17db]

Dam gutted, soyou have to start again?

Justin DB