Sense won't pair to my phone's Bluetooth settings

[ahmedaziz202]

i have the a problem with my fitbit Sense (lost Bluetooth paring) since 2 months even after update the app  ... (Iphone)

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @ahmedaziz202. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Sense. 

If you haven't done so yet, I suggest following the tips and recommendations provided here Why won't my Fitbit device sync? 

Hope that helps. 

[ahmedaziz202]

Thanks a lot, I did it many times … it’s working but still lost Bluetooth paring from time to time and I have to repeat that again and again…… my iPhone and sense app is up to date…. I don’t know what can I do …

[Gr4ndp4]

Hi, @ahmedaziz202, have you loaded the latest Fitbit iOS version 3.70?

Let us know.

Cheers

[ahmedaziz202]

hi, tanks for your interest, iOS and Fitbit app is up to date 

[MarreFitbit]

@ahmedaziz202 Thanks for following the tips and recommendations provided above. @Gr4ndp4 Thanks for helping out!

I'd like to know if you have any other devices connected to your phone's Bluetooth that you use frequently? If so, I'd recommend trying the following: 

1. Remove the Fitbit device from your phone's Bluetooth settings and in the Fitbit app.

2. Remove other devices that you may have connected to your phone's Bluetooth settings. 

3. Restart your Fitbit device.

4. Turn off other Bluetooth connections when not in use.

5. Plug it into the charging cable and open the Fitbit app.

6. Set up your Fitbit device.

7. Once you make sure that your Fitbit device is connected and syncing, please link your other Bluetooth devices to your phone. 

Hope that helps. 

[ahmedaziz202]

Thanks a lot..: done all the above steps…. But  still losing paring from time to time … same story… I us Fitbit blaze since 2016 never happened like this one I change to Sense I have trouble…. I know Fitbit company part of google…. I have a bad experience with that model ……….

[ahmedaziz202]

Hi,

I still have same  issues… really it’s a bad experience with Fitbit Sense … where is the technical support team…..? Waisting money and time 

[Gr4ndp4]

Hi, @ahmedaziz202, you will have noted that the Fitbit Blaze is a substantially different device from the Fitbit Sense. The Fitbit environment has advanced at least two generations during this time. This is a community forum where volunteers (like myself) and moderators provide advice.

Allowing you have followed the advice from @MarreFitbit and are on iOS 3.70 and you are still stuck I suggest you talk to "Customer Support" using the chat facility or phone for a prompt response.

Cheers

[ahmedaziz202]

I really appreciate your help Gr4ndp4

Update: 

Thanks @Gr4ndp4  for your interest I really appreciate… the problem already sorted out.. The problem that I turned off location services on my mobile setting once I turned it on  Bluetooth is working perfectly …. Thanks for your efforts and appreciate for all Fitbit community people

thanks for all of you 

best wishes 

Moderator Edit: Formatting & Merged Posts