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Sense won't pair with my phone anymore

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‎08-04-2023 23:07 - last edited on ‎08-05-2023 09:37 by Fitbit Moderator

‎08-04-2023 23:07 - last edited on ‎08-05-2023 09:37 by Fitbit Moderator

Not syncing.  Did everything literally deleted the whole device from app and now can't get it to pair up.  Bluetooth not working.  I have a $300 watch that just tells time.  

Moderator Edit: Clarified subject

Best Answer
0 Votes
8 REPLIES 8

‎08-05-2023 09:39

‎08-05-2023 09:39

Hi there, @Bmxmom63. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Sense before reaching out. 

In addition to what you've done, please try the steps below even if some of these steps you've done already, just follow them in the order listed:

  • Unpair your Sense from your phone's Bluetooth and Fitbit app.
  • Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Sense.
  • If there is no connection, restart your Sense.
  • Once your Sense is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Sense first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Maria | Community Moderator, Fitbit


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Best Answer

‎08-05-2023 17:01

‎08-05-2023 17:01

This is a constant problem with my fitbit. Very frustrating. I shouldn't have to unpaired and fix the Bluetooth connection every day...uggg

Best Answer

‎08-06-2023 07:26

In response to MarreFitbit

‎08-06-2023 07:26

 I'm having the same issue. This is a compatibility issue between Fitbit and Android 13.  Fitbit is aware of this issue and was supposed to have a fix in  Q1 2023.  It's now August.  Do you have a software fix for this?  If so, how do we upgrade the Fitbit if we can't sync to our phones?  Another consumer said they had to send in their watch to Fitbit for an exchange. 

Please let us know asap.  We have expensive watches that are not functioning as promised.

Best Answer

‎08-06-2023 07:44

In response to MichelineH

‎08-06-2023 07:44

I had the Samsung 10 and there were no issues. I now have the 23 and every
day. I have to turn off my fitbit, force stop my fitbit app and reinstall
everything. Luckily when I do that. I still have my history in tact.
Best Answer

‎08-06-2023 09:50

In response to MichelleAllen68

‎08-06-2023 09:50

Hi @MichelleAllen68 - make sure to follow the steps posted by @MarreFitbit  earlier in this topic, especially making sure the S10 is off.

Author | ch, passion for improvement.

Best Answer

‎08-08-2023 14:02

‎08-08-2023 14:02

This is the absolute last Fitbit I ever purchase! I've had three now and I've had issues with all of them. Mine hasn't synced since June 14th and today is 8/8/23. These things are expensive pieces of crap!!! SO DONE WITH FITBIT TRASH!!!

 

Best Answer

‎08-08-2023 16:13

In response to ToniJustice

‎08-08-2023 16:13

 First my FitBit wouldn't sync with my phone about a year ago.  It was only about 1-1/2 years old.  Fitbit customer service said the only recourse was to buy a new fitbit so  I put it aside and bought a Galaxy Watch instead.  Then I happened to see that this was a compatibility issue with  Android 13 so I charged the phone and after about an hour or so of fiddling with it, I got it to sync.  Now, i have no LED lights and it  won't read my BP or sleep.  Yes, I tried all the troubleshooting tips and tricks but nothing works.

This is a shame because 1)  this was an expensive watch and 2) I like the Fitbit interface (when it worked).   Fitbit, I have to stick with the Samsung Galaxy watch.

Best Answer

‎08-08-2023 16:13

In response to ToniJustice

‎08-08-2023 16:13

I agree.  I've had several no sync problem since I got my sense about 2 years ago.  With customer service  each time ( about 2x a month), we went through all the tricks they  offered. None worked for very long.  I also had to manually sync everything when I walked away from my fun. .   It always stopped even syncing.   

Finally,  I removed the app from my phone.   Factory reset, reinstalled, have appropriate permissions and it finally worked.  Customer service couldn't help me,  never sent a new fitbit.   Now I'm out of warranty and the offered me 25% off s new one.   Some deal!  If course, I started looking for another watch.   With the brainy idea of doing a factory resetand installing the app again it worked.   It's been working for a month now with no issues.  

 

Best Answer