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Sense won't provide readings in Health metrics

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‎02-04-2021 10:23 - last edited on ‎02-07-2021 09:48 by Fitbit Moderator

‎02-04-2021 10:23 - last edited on ‎02-07-2021 09:48 by Fitbit Moderator

Have had Sense for a month and still not receiving readings for Skin Temp, HRV, and breathing rate in Health metrics. Paired with IPhone 10R. Have done a factory reset once. What should I do now

 

Moderator Edit: Clarified subject

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‎02-07-2021 09:59

‎02-07-2021 09:59

Hi @DLLR21. Welcome to the Community Forums.

 

Thanks for letting me know about your Sense and for the steps tried prior to posting. Just to confirm, is your watch syncing correctly with the Fitbit app? Is your Premium subscription still active? Also, do you see the skin temperature readings in the temperature tile of the Fitbit app?

 

In the meantime, please give a try to the following steps:

  1. Log out from the Fitbit app.
  2. Check if the Fitbit app is updated.
  3. Force quit the Fitbit app. For iOS devices, see this article.
  4. Reboot your phone.
  5. Open the Fitbit app and log back in to your account.
  6. Pull down on the screen to force a manual sync and check your details.

 

I look forward to your response.

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‎02-08-2021 13:48

In response to LizzyFitbit

‎02-08-2021 13:48

Yes it is syncing with my phone and my premier acct is open. Tried again and it is still not working. I am going to return it for a refund. Thank you for your help

Sent from my iPhone
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‎02-11-2021 16:11

In response to DLLR21

‎02-11-2021 16:11

Hi @DLLR21, it's good to see you again.

 

You're very welcome and thanks to you for your efforts while troubleshooting your Sense. I'm sorry that this issue persisted and be sure that your feedback will be passed along as it'll help us to evaluate our procedures and continue working to improve our products, as well your experience with them. You're always welcome back to the Fitbit family.

 

Have a good day.

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