Sense won’t receive text messages

[juanders1958]

My sense won’t receive text messages. I’ve read all instructions and applied them. No text messages! 
This is the third fitbit I’ve owned and I’m very disappointed in it. 
What can be done to fix this?

[Guy_]

Did you ensure your watch is syncing all the time and did you do all the notifications settings?

In the phone Fitbit App

Click on profile photo [top left]

Device photo [middle left]

Notifications

And verify the top 4 items are correctly defined.

Also

App notifications

and select any apps you want to hear from.

[Rich_Laue]

Your Sense will only receive notifications that are sent from the phone. The fix will be found on the phone

https://help.fitbit.com/articles/en_US/Help_article/1979.htm?Highlight=Notifications

[juanders1958]

The problem was that the “do not disturb “ on the Sense itself was enabled so I could not receive text messages on my watch.  It’s ok now.. I’ve never read where this has to be disabled.

[juanders1958]

The problem was that the “do not disturb “ on the Sense itself was enabled so I could not receive text messages on my watch.  It’s ok now.. I’ve never read where this has to be disabled.

[Guy_]

Thanks for the post back, for reference,

Swipe left to right and its the one top left that has to be greyed out

Versa 3 Quick Settings

The manual is here

[juanders1958]

Thank you 😊 

[Rich_Laue]

That is the definition of DND. Setup up a sleep schedule and the tracker will go into its sleep mode and not disturb you at night. 

 

[arod018]

My sense receives all notifications (emails, security notifications, calls) EXCEPT texts.  Very frustrating.  Checked all of the above on phone and fitbit and no texts come through. 

[Guy_]

Hi @arod018 - there is a phone configuration for this.

Essentially any notifications that appear on the phone status bar will appear on the watch, if enabled on the phone and the watch is not in do not disturb or sleep mode.

If you have an iPhone you may need to adjust Settings, Notifications, Show Previews, Always and in Settings, Messages make sure they are configured correctly.

[arod018]

Thank you, I changed to “Always” and hope it works.  

[ManuFitbit]

Hi Everyone. 

In order to have the community better organized, I'll proceed to close this thread.

If you want to share ideas, have any inquiries or need help about other concerns please visit the community.