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Sense won't start and charge (stay at 0 %)

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‎06-26-2022 07:40

‎06-26-2022 07:40

Hello,

My sense (received on September 2020) is not starting anymore.

It was charged at more than 90% and suddenly stopped.

Tried to force a restart without success. Then tried to charge it and it was really really hot (picture on the watch showed a hot thermometer).

I let it for a couple of hours (not charging) in order for the watch to cool down.

then tried to charge it again and it showed 0 %.

Then no way to start it.  It shows the logo and that's all.

How to use my warranty and return it to Fitbit ?

Thanks.

Best Answer
1 REPLY 1

‎06-26-2022 08:29

‎06-26-2022 08:29

Sounds like it may be time to contact support .

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