Sense won't startup

[Geert75]

My fitbit sense won't start anymore.  i've treedt all the steps i can find on this forum. All they can say is hold the button for 10 seconds, that does not work. I cleaned the connections, i tried another cable,  no vibraties when i connect the cables. 

[EstuardoFitbit]

Hello @Geert75, welcome to the Fitbit Community. Many thanks for the steps done!

I am very sorry for this inconvenience. To find a quick and effective solution, I ask that you complete this form. With this information, our team will be able to provide you with the best possible assistance.

Once you have submitted the form, please let me know so I can let my team know.

[Fbliss13]

Mine won’t either! I tried to start an “exercise” today and it would just me to the Home Screen and not start it. So I turned it off just thinking it may need to be restarted, when I tried to restart it, it would just show the Fitbit logo for a second and then go black and repeat. It’s been doing that for hours. I tried to plug it up to see if that would help and it didn’t still just doing the Fitbit logo and then black every few seconds. 

[EstuardoFitbit]

Hey there @Fbliss13, welcome to the Fitbit Community!

I really appreciate you taking the time to share this issue and all the steps you've already taken. Thank you!

It sounds incredibly frustrating that your Fitbit is stuck in a boot loop! I've been informed that you were able to get in touch with the Customer Support team for further assistance with this. In this case, they will let you know how to proceed.