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Sense won't stay connected to my Fitbit app

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‎11-02-2022 08:24 - last edited on ‎11-03-2022 03:20 by Fitbit Moderator

‎11-02-2022 08:24 - last edited on ‎11-03-2022 03:20 by Fitbit Moderator

Hi, I have a sense. I got a charge 4 so I can use one for work and one for outings or walks.

 

Each time I ad the charge 4 the sense disappears !

 

Help, what am I doing wrong ???

 

I follow the same procedure as when I put a charge 2 on my other halfs account and it does not kick off the larger watch, I cannot for the life of me after spending days see what I am doing different.

 

 

Moderator Edit: Clarified subject

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‎11-02-2022 09:26 - edited ‎11-02-2022 09:28

‎11-02-2022 09:26 - edited ‎11-02-2022 09:28

Unfortunately, can't have 2 devices on same account, at least devices recent enough to still be able to buy.

From Can I use more than one Fitbit device with the same account? 

JohnnyRow_0-1667406350695.png

It did work with some of the older devices, perhaps the Charge 2, although the quote above says the whole Charge series.

 

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎11-02-2022 17:36

In response to JohnnyRow

‎11-02-2022 17:36

Hi there, thanks for the response.

 

Really ?  how crazy is that ? it def works with charge 2, so that just means someone is too lazy to make some software changes ?  That they do not care enough ?

 

I mean that is all that would be required. So basically now I have a watch that cannot be used, we already have a spare Alta & I know it works as well, so this is all very random. *sigh*

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