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Sense won't stay connected to my Samsung S23 Ultra's Bluetooth

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-07-2023 14:23 - last edited on ‎12-09-2023 02:23 by Fitbit Moderator

‎12-07-2023 14:23 - last edited on ‎12-09-2023 02:23 by Fitbit Moderator

Hi, I recently got a new phone and multiple times a day my Bluetooth syncing stops. The only way I can reconnect is restarting my watch. Any advice? 

I have already disconnected, reconnected, logged out and back in and no change.

Moderator Edit: Clarified subject

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3 REPLIES 3

‎12-07-2023 14:31

‎12-07-2023 14:31

That seems to be a pretty common issue with thew app version. It did not used to be like that for me, but started a few app updates back. Hopefully the Fitbit app dev team is aware and publishes a fix in the near future.

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‎12-07-2023 20:42

‎12-07-2023 20:42

Hi @Kelbullen - as @Scott337  says, this is an ongoing fault with the new V4 Fitbit App and as a result makes your smart watch unreliable because you won't always get your notifications and other link related functions.

You can use the  SimpleCheckUp app (second test) on the watch to check if it is connected at any time.

Author | ch, passion for improvement.

Best Answer

‎12-07-2023 21:07

In response to Scott337

‎12-07-2023 21:07

Thanks, yes I hope they fix it. I keep missing calls as I'm so used to being notified by my watch. Very frustrating!

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