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Sense won't stay connected to my Sense

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‎10-29-2023 16:57 - last edited on ‎11-02-2023 04:03 by Fitbit Moderator

‎10-29-2023 16:57 - last edited on ‎11-02-2023 04:03 by Fitbit Moderator

My sense will not stay connected to my phone and I have 3 x’s on the watch. It is not registering my steps or my heart rate. I have uninstalled it and reinstalled it and nothing works.

Moderator Edit: Clarified subject

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1 REPLY 1

‎11-02-2023 04:07

‎11-02-2023 04:07

Hi there, @Lazymolly. Welcome to the Fitbit Community Forums. I'm sorry to hear about the issue with your Sense. I appreciate you've taken the time to troubleshoot the issue prior to posting here.

I've seen you contacted our Support Team after posting here and they've already assisted you. If the steps that our team has provided did not work, please feel free to contact them back for further assistance. Since you have reported this matter to our Support Team and they already shared with you all the steps we could've also provided here, please note there's nothing left we in the community can suggest other than reaching out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

We hope to get you back on track soon!

Maria | Community Moderator, Fitbit


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Best Answer