Sense won't stay connected to my iPhone XS

[TatjanaP]

My Sense loses Bluetooth connection every day with my iPhone XS - sometimes multiple times per day - and I have to repeat ‘Forget this device’ then pair again from the Fitbit App. I don’t have the phone function either as Sense Controls has the same issue, showing ‘Not connected’ in Bluetooth. Both IOS and Bluetooth devices are up to date and I do not have any other Bluetooth device connected to rule out interference per help articles. Does anyone have the same problem? Thanks in advance.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @TatjanaP. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Sense before reaching out. I understand where your concern is coming from. 

Before moving forward, I'd like to confirm that you've done the following steps:*On your phone, tap Settings > Bluetooth > the information icon next to the name of your Fitbit device > Forget This Device.
*Open the Fitbit app and set up the connection again. You should receive a message asking you to allow your Fitbit device to pair with your phone. Tap Pair to approve the request.

Sync your Sense automatically when you open the Fitbit app or manually by tapping your profile picture > your device tile > Sync Now.

If you continue having syncing difficulties, please see Why won't my Fitbit device sync? 

As for the Sense controls, please note that them might be listed as “Not Connected” in the list of Bluetooth devices on your phone. When you receive a phone call, the controls automatically reconnect. This feature requires more frequent charging. For more information, see How do I take on-wrist phone calls with my Fitbit smartwatch? 

[TatjanaP]

Hello MarreFitbit moderator,

I tried all the steps you suggested every time my Sense asks me to pair
again (6-7 times today already) and disconnected phone features and
notifications. It does not solve the problem unfortunately. It is real
nuisance having to forget device and re-pair every time I sync Sense. I
also tried it with 24% and 100% battery, no difference. Here’s the snapshot
of that frequent command. Many thanks again for
your help.

[MarreFitbit]

@TatjanaP I appreciate you had followed the tips and recommendations provided above.

At this moment, I’ve reached the limits of what I can do for you here on the public community forums. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.