Sense won't stay connected to phone

[rcgym1]

I'm so beyond disappointed in this watch.  It will not stay connected to my phone.  I do not receive my texts or calls due to it not staying paired to bluetooth.  I have had it since Friday of last week it is now Tuesday of the following week this not a user friendly watch for me.  To return the watch they will refund the watch but you are required to pay the shipping. I have been a very satisfied customer with fitbit for a very long time.  This experience makes me very sad considering I have never had this type of issue with the company or products before this.

Moderator Edit: Clarified subject

[Guy_]

HI, @rcgym1  -  there may be a simple solution, often it's a problem with the phone or phone settings, in particular battery saving.

On the phone check battery optimizations

[the options may be different in your version]

• First go to Settings > Apps & Notification > Special app access
• Click on Battery optimization
• Now press the drop down menu [...] and select “All Apps”
• Click on Bluetooth and then select “Don’t optimize”
• Same with Fitbit
• Next go to Settings > Apps  > Fitbit > Storage
• Clear cache [not data]
• Force stop the Fitbit app

Here's an article to check for more help.