Sense won't stay connected

[Jazzyjules2006]

Hi, I have had 6 fitbits, loved them all except the new Sense. My  Versa 3 kept dropping the Bluetooth connection.  I called fitbit,  they said the battery was dead. It is only 14 months old. I have several other fitbits over 3 yrs old. They said get a new one. I just bought the Sense (I really wanted the Versa 3 again,  but the Military Nex had the sense on sale for $139.00,no taxes and free shipping. I read the reviews and sounded good.  Well it is worse than my Versa 3 I replaced. I have called fitbit and they really didn't know what to do. Said return it. I have been watching videos and made sure my phone settings are all correct,  not on battery saving. I have removed it and re added it to my fitbit account many times a day. Can someone help me. I  have the Samsung s22 ultra phone.  It's only like 3 months old..I'm a senior and not really techy but I have done research and can't find the solution.  Very frustrating,  I feel like forgetting it and going back to my versa3. But I like being able to personalize my clockface. Sorry so long but would really appreciate any help I can get from you younger folks.😉🙂

[Clove6060]

Have you tried this sequence?  Recommended by 

Lizzy

Even though you've tried troubleshooting your watch, I'd recommend to give a try to the following:

1. Turn off the Bluetooth in your phone and any other device nearby.
2. Force quit the Fitbit app.
3. Reboot your phone and restart your watch.
4. Turn on the Bluetooth only on your phone and open the Fitbit app.
5. Tap your profile picture > Set Up a Device> Sense > Replace Device.
6. Follow the onscreen instructions and if prompted, accept to pair your watch with your phone.

[DeniseEd]

I've done that and it changes nothing.  Everytime I look at my watch, no matter how close my phone is it shows the disconnected symbol for a few seconds.  It's annoying and became an issue about 2 updates ago.  

Everything FitBit does messes with this Sense watch.  I've had my watch 2yrs and it only worked perfectly for 5 months.  After that, they kept trying to 'improve it'. Launching things in other countries that messed with the firmware on all of the watches.  I get really excited if my watch runs perfectly for 2wks straight now, sometimes even hopeful.  

[Jazzyjules2006]

No, thank you I will try this today. Thanks for your time 🙂

[Jazzyjules2006]

Thanks for taking your time to respond. I am feeling the same way. The
sense just isn't working nearly as well as my Versa 3. I don't understand
why it's so bad, it was supposed to be the same as my Versa 3 only
fancier. Really disappointed, it's about 10 days old, still thinking
about returning it..thanks again for your help.