Sense won't sync my steps to the Fitbit app

[Djt1012]

Steps are not transferring to app. Only calories no steps. Tried removing device and putting back on but didn’t work

Moderator Edit: Clarified subject

[Guy_]

Hi @Djt1012  - this is related to a system outage Feb 6th.

To fix it, logout of the Fitbit App, swipe off the active window and in Android clear the storage cache and force stop it.

Restart both watch and phone.

Login to the app again and click Edit with the green popup, there you can add/move your goals and tiles, then click Done and sync.

[MarreFitbit · Accepted solution]

Hi there, @Djt1012. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Sense before posting here. 

To better assist you, may I know if your Sense is actually tracking your steps? Do you see steps on the watch itself? Is your Sense tracking other data besides calories? If it's not, please try restarting by following these steps. 

If the issue is that it's not transferring your steps to the Fitbit app, please follow @Guy_'s tips and recommendations. Also, see Why won't my Fitbit device sync?