help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense won't sync unless it's restarted

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-30-2023 05:29 - last edited on ‎09-01-2023 08:46 by Fitbit Moderator

‎08-30-2023 05:29 - last edited on ‎09-01-2023 08:46 by Fitbit Moderator

At least once a week I have to restart my sense. It won't sync. I've turned bluetooth off then back on. I have force quit the app on my phone. Still have to reboot to get it to sync. Is this a common problem?  It's very annoying


Moderator Edit: Clarified subject

Best Answer
1 REPLY 1

‎08-30-2023 07:54

‎08-30-2023 07:54

Welcome to the forums @Jandun.

I'm sorry to know about the inconvenience that you are experiencing with your Sense.

Could you please confirm if you already tried all the steps listed here to resolve syncing problems? Also, please make sure to check if the mobile device you're using is listed here as a compatible device to sync with the Fitbit app.  

Please, if the issue persists, try the setup process one more time.

Best Answer
0 Votes