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Sense won't sync with Samsung phone

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‎05-24-2021 16:51 - last edited on ‎05-25-2021 10:24 by Fitbit Moderator

‎05-24-2021 16:51 - last edited on ‎05-25-2021 10:24 by Fitbit Moderator

Same problem as I see everyone else is having. I've been unable to sync since 17th May. I've done all the things suggested countless times and I'm just about to throw it in the bin. I even bought a new Samsung phone thinking that was the problem because I had a different brand before and had same problem with versa. This is stupid.

 

Moderator Edit: Clarified subject

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3 REPLIES 3

‎05-24-2021 17:49

‎05-24-2021 17:49

Hi @Traceytheshire, what version of Android are you running on the Samsung?  Last time I had trouble syncing, I was told that my phone was supported if I was running Android 8.0 (which I am).

Kristen | USA Cruising through the Lifestyle Forums

one cruise ship at a time!

Pixel Watches 1-4 I Charges 3-6 I Versas 1, 2, and Lite I Inspires 1 & 2 I Ionic I Alta HR I Flex 1 I Aria 2 & Air I Senses 1 & 2
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‎05-24-2021 23:51

In response to DramaQueenDiva

‎05-24-2021 23:51

Hi, I'm running Android 11.
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‎05-25-2021 04:42

In response to Traceytheshire

‎05-25-2021 04:42

As your phone OS is relatively new it is probably best to contact Fitbit Support directly. They may be able to help you more precisely.

Author | ch, passion for improvement.

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