Sense won't sync with iPhone 13

[DougTh]

I updated the app last week. Since that point on my Sense will not sync. It doesn’t display correct battery level, no sleep data transfers, nothing. I subscribe to premium. It does transfer steps, floors, and heart rate. 

Sometimes I get texts, phone calls, etc. I have reset my Bluetooth, turned off sense, turned off my iPhone 13, even deleted the app and reinstalled. 

No luck. Please help. I feel it has to do with the app update.

Moderator Edit: Clarified subject

[J-flex]

I’m in the same boat. Unable to charge & syncing doesn’t update anything 

[LizzyFitbit]

Hi there, @DougTh and @J-flex.

@DougTh Thanks for the detailed information, and your efforts while working on this prior to posting. I'm sorry you're having this experience with your Sense. I understand you've tried some steps, but let's try reconnecting your watch to the Fitbit app:

1. Forget your Sense from the Bluetooth settings.
2. Turn off other Bluetooth connections nearby.
3. Restart your watch one more time.
4. Open the Fitbit app, tap your profile picture > Set Up a Device.
5. Select your Sense, tap Replace Device and follow the on-screen instructions.

@J-flex Thanks for joining this thread. Because your watch isn't charging correctly, that might be the reason why it's not syncing. I went ahead to check your details and it seems you already have a case created with our Support team. Please keep an open communication with them.

[Rge]

@J-flex  and @DougTh 

Also if you have Sense Controls on your phone as a Bluetooth connection, forget it and then set it up after you get connected per LizzyFitbit’s instructions. I also have an Iphone13 and have had this same problem. 

[LizzyFitbit]

Hi there, @Rge.

Thanks for stopping by to help our members! That's a great tip, and I'm sure your post will help other members around the forums. If by any chance you have another question, don't hesitate to let me know. Happy stepping. 😊

[DougTh]

Thank you for your help. I am finally connected and everything resolved. I wanted to let you know what I had to do in case others have troubles. 

I did everything you mentioned. But when replacing as you mentioned I had issues. I received the paring code but when it trued to connect I received an error and abort. It could connect to the Sense. So I reset my Sense to Factory settings. Then I was able to complete the steps. I am all good now. 

Thank you for your help. 

PS I too couldn’t get Snore Report after getting up and running. It wasn’t showing in my settings. I went in to “forget this” on my Sense Controls. I reconnected this. Then I forced closed the apps. Then I reopened it. It still wasn’t showing. After waiting an hour the reposts appeared not having to do anything additional. 

Thank you all again for your help. 

[LizzyFitbit]

Hi there, @DougTh.

You're very welcome! Thanks for your efforts, as well as sharing the steps that worked for you. I'm sure this will help many other members experiencing similar issues. By the way, let me invite you to visit the Health & Wellness board where you share your story, meet more people and start your own topics. Keep up the super stepping! 😊