Sense won't sync with iPhone or connect to Wi-Fi

[gmz5150]

My iPhone 11 will not sync with my Sense. The Sense app cannot detect my WiFi network. Your mass notice mentions Android issues, but not iPhone. Is this being investigated?

Moderator Edit: Clarified subject

[LizzyFitbit]

Hi @gmz5150. Welcome to the Community Forums.

Thanks for the details provided. Before anything else, let me explain that if your Sense isn't able to sync, that's to be the reason why it won't connect to your network. As you noticed, our team identified an interruption to sync with Android devices and they're working to solve it. Because you have an iPhone 11, let's try some troubleshooting steps to see how your watch responds:

1. Remove your Sense from the Bluetooth settings.
2. Force quit the Fitbit app and reboot your phone.
3. Restart your watch to refresh its performance.
4. Open the Fitbit app, tap your profile picture > Set Up a Device.
5. Choose your Sense, tap Replace Device and follow the on-screen instructions.
6. Make sure your watch is plugged into the charging cable and connect to your Wi-Fi network.

Hope this helps.

[Dolphinbaby57]

I am having the same issue and have done all the steps noted… still won’t connect to wifi. Really aggravated. 

[lablover55]

Remove the app from the phone, disable bluetooth. Reenable bluetooth and re-install the app. That is what worked for me yesterday. 

[LizzyFitbit]

@Dolphinbaby57 It's great to see you here in the forums. @lablover55 Thanks for stopping by to help our member.

@Dolphinbaby57 Thanks for taking the time to try the suggestions shared above. I understand how you're feeling and I'm sorry you're having this experience with your Sense. Because the possible troubleshooting was exhausted, I'd recommend getting in touch with our Support team so they can evaluate your watch's behavior and bring you back on track. Please click here to get connected with them via chat or phone, and make sure to share the steps you've tried so far.