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Sense won't sync with iPhone or iPad

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‎06-05-2021 14:12 - last edited on ‎06-08-2021 15:20 by Fitbit Moderator

‎06-05-2021 14:12 - last edited on ‎06-08-2021 15:20 by Fitbit Moderator

The app is not showing any information on both my iPhone and iPad 

 

Moderator Edit: Clarified subject

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‎06-05-2021 14:17 - edited ‎06-05-2021 14:21

‎06-05-2021 14:17 - edited ‎06-05-2021 14:21

Well @CandyMontana first we want to choose one device. 

In the not chosen device, turn it's Bluetooth off. 

Now let's go to our chosen device. 

Let's shutdown and turn on the iPhone or iPad. Whichever device you chose. 

Restart the Sense. Settings - Shutdown - Tap and confirm. 

Hold the button for at least 12 seconds to turn on tracker / or place in powered charging cable. 

I would also clear the cache for the fitbit app. You might have to Google. 

Of course between the steps above, you want to check if it syncs. 

Then

My tracker will not sync? 

When the fix has been found, next time start with this step. 

Best Answer