Sense won't sync

[LarisaAR]

Sense is acting very strange today. It asked me to login , could not recognize my previous password and now it’s not syncing. I  See message “gathering your data “  but it can’t finish syncing 

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @LarisaAR. Thanks for stopping by in the Fitbit Community Forums and sharing the details about the issue with your Sense. 

If you haven't done so yet, please try the steps below:

• Unpair your Sense from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Sense.
• If there is no connection, restart your Sense.
• Once your Sense is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Sense first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone.