Sense won't track my distance and steps accurately

[ertot]

I've noticed lately that my Fitbit has not been tracking miles or steps correctly.

I know this because I've ran 6 miles with it multiple times and it gives me no mileage even though it says the GPS is connected I have my stride set, and everything I've seen on here.

Anyone have any ideas on how I can get it to start tracking mileage and steps correctly?

I do have it fully updated

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @ertot. Welcome to the Community Forums. Thanks for the details provided in your post about the inconvenience with your Sense and for checking that the GPS was connected during your activity and that you've already set your stride length.

Have you reviewed our help article which explains the factors that impact the accuracy of your Sense?

In the meantime, please adjust your stride length in the Fitbit app, restart your Sense to refresh its performance, wear it snug on your wrist and monitor its behavior in the next days. 

You can also take a look at this help article Why isn't GPS working on my Fitbit device?

Hope this helps.

[eden412]

 you for your help. Working now. Take care

Moderator Edit: Formatting

[MarreFitbit]

@eden412 Great! I'm glad to hear that the steps recommended above did the trick for you. 

In case you have some spare time, I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members.