help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Sense won't track my heart rate accurately

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-10-2021 05:41 - last edited on ‎09-10-2021 10:39 by Fitbit Moderator

‎09-10-2021 05:41 - last edited on ‎09-10-2021 10:39 by Fitbit Moderator

Hi Everyone 

I’ve had my sense since December (having previously had a versa) and have found the heart rate monitor is terrible like way off what it should be comparatively to chest straps/heart rate monitors at the gym etc. Like, I’ve never hit my peak heart rate on my sense! And generally there is a disparity of at least 40-50bpm compared to other methods, even a different fit bit. I know they are never 100% and in fact nothing is ever 100% but still I’d expect to be nearer.

 

anyway, Fitbit have some suggestions to try which I did for two weeks but no joy. And from having a look on the community it seems this is not an uncommon issue with the sense.

 

fit bit have been good they’ve offered either a replacement of the sense or 50% off any other module. Has anyone had a similar issue then replaced with another sense and had it work?

im just not sure what to do as I’d hate to get another sense and be disappointed again.

 

Moderator Edit: Clarified subject

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎09-10-2021 10:48

‎09-10-2021 10:48

Hi, @Mishb233. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Sense. We‘re taking your comments and sentiments in regards to our products and services into consideration.

 

Our products are indeed designed and made to last (this goes for each product component) however, there is not an infallible way to ensure that no issues will be present in the long run. Because of this, our Warranty Policy is set into providing as much coverage as we can.

 

We understand that the outcome of your case with our Support Team is not fulfilling your expectations, but keep in mind that every case is completely different from the others. Thanks for taking the time to share your experiences and feedback. For more information about the outcome of your case, please get in touch with our Support Team again or you can also check our warranty policies here for a better understanding of the information you were provided.

 

Thanks for your understanding. Have a good day!

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎09-10-2021 10:53

In response to MarreFitbit

‎09-10-2021 10:53

I think you need to re-read my post, as you’ve totally missed the point.

 

I actually said FitBit have been good with my enquiry. What I’m wanting is advice  from others who have had a similar issues to myself. Do I try another sense and hope I don’t have the same issue or elect to take the offer of 50% off another type of Fitbit.

 

I really don’t think you should be commenting on behalf of your company if you don’t fully understand the post.

 

Best Answer