Sense won't track my heart rate

[Lmgarf]

For three days now, my Sense is not registering my heart rate. I have tried cleaning the sensors, tightening the band (which is the original band), and restarting my Fitbit. The firmware is also up to date. Without HR, I can't get detailed sleep data, which I am supposed to be able to provide to my medical practitioner prior to a sleep study. I'm a long time Fitbit user and I've never had a problem like this. The app fails to sync all the time, which is annoying, but this is a loss of a critical function. Any other suggestions besides throwing it away and changing to an Oura ring or Samsung watch?

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Lmgarf. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Sense before reaching out. I understand how you must be feeling.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

[Garbutt]

Mine as done exactly the same my lights are not working at the back why do we pay £250 for a watch for it not to work it says null on my heart section and it's not tracking my calories burnt because it thinks I'm dead lol 

[MarreFitbit]

Hi there, @Garbutt. Thanks for stopping by in the Fitbit Community Forums. We‘re taking your comments and sentiments in regards to our products and services into consideration.

I've seen you also contacted our Support Team before posting here. Since you have reported this matter to our Support Team, please note there's nothing left we here in the community can suggest other than reaching out to our team again. 

[Garbutt]

Hi

Do we have to ask on here first ? I see it's common it must be faulty because the green lights are not working

Thanks

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