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Sense won't track sleep, health metrics or AZM

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‎02-18-2023 07:13 - last edited on ‎02-21-2023 16:57 by Fitbit Moderator

‎02-18-2023 07:13 - last edited on ‎02-21-2023 16:57 by Fitbit Moderator

Should I replace with $149 Sense as I wait for Google to get it together?

 

Moderator Edit: Clarified subject

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‎02-21-2023 17:07 - last edited on ‎04-03-2024 08:43 by Fitbit Moderator

‎02-21-2023 17:07 - last edited on ‎04-03-2024 08:43 by Fitbit Moderator

Hi there, @Ewigginton.

Thanks for bringing this to our attention. I understand where you're coming from and I'm sorry for this inconvenience. If you'd like to give your Sense another chance, may I know since when this started to happen? Is it recording your heart rate? Is the issue with the Fitbit app not showing this data, even though it's displayed on your watch?

In the meantime, I'd recommend the following steps:

  1. Forget your Sense from the Bluetooth settings.
  2. Restart your watch to refresh its performance.
  3. Open the Fitbit app, tap your profile picture > Set Up a Device.
  4. Select your Sense, tap Replace Device and follow the on-screen instructions.
  5. Try wearing your watch about 2-3 finger widths above your wrist bone and monitor its behavior.
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