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Sense won't turn on after it randomly shut down on its own

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‎09-22-2021 04:07 - last edited on ‎09-22-2021 04:26 by Fitbit Moderator

‎09-22-2021 04:07 - last edited on ‎09-22-2021 04:26 by Fitbit Moderator

Last night my sense started turning on and off continuously for about 30 minutes and then shut off. Now it won't go back on! I charged it all last night, but the battery was at 70% when this occurred. I've held the side "button" forever and still nothing. It did buzz sadly at one point but that's the only life I've seen. 

 

Is it dead? I've only had it since March 😞 

 

 

Moderator Edit: Clarified subject

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‎09-22-2021 04:30 - edited ‎08-11-2023 07:00

‎09-22-2021 04:30 - edited ‎08-11-2023 07:00

Hi there, @Kboh03. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Sense before reaching out. I understand how you must be feeling. 

It seems that the battery ran out after the odd behavior your Sense was performing. With that being said, I suggest following the tips and recommendations provided in this help article Why isn't my Fitbit device's battery charging? 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎09-22-2021 04:30 - edited ‎08-11-2023 07:00

‎09-22-2021 04:30 - edited ‎08-11-2023 07:00

Hi there, @Kboh03. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Sense before reaching out. I understand how you must be feeling. 

It seems that the battery ran out after the odd behavior your Sense was performing. With that being said, I suggest following the tips and recommendations provided in this help article Why isn't my Fitbit device's battery charging? 

Hope that helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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