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Sense won't turn on

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‎04-08-2021 04:30 - last edited on ‎04-11-2021 10:43 by Fitbit Moderator

‎04-08-2021 04:30 - last edited on ‎04-11-2021 10:43 by Fitbit Moderator

i charged my fitbit sense and now it will not switch on

i have tried holding the button on for 20 seconds to reset and it has not worked.

the watch is now totally unresponsive.

 

Moderator Edit: Clarified subject

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1 REPLY 1

‎04-11-2021 10:58

‎04-11-2021 10:58

Welcome to the Community, @STEVE1234567.

 

Thanks for taking the time to troubleshoot your Sense. You've done a good job! Because your post didn't mention, may I know if the green lights on the back are flashing? I'm asking this as it might be that your watch isn't charging correctly. Even though you've tried restarting your tracker, I'd suggest you to give a try to the troubleshooting tips described in this help article and monitor your watch's behavior.

 

Hope this helps.

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