Sense won't turn on

[Mhegde]

My sense watch is not starting though it's fully charged

Cannot start my sense watch. Looks like a problem with  starting switch . Help pls 

Moderator Edit: Clarified subject

[LZeeW]

Hi @Mhegde   I merged your posts together because they are the same topic.  The Sense doesn't have a physical button.  Fitbit calls it a haptic button.  You see a depression where a physical button would stick out.  Do you feel a slight vibration when you press on the button?  If you feel that slight vibration, please try restarting your device.  You press and hold that "button" for 10 seconds to restart it.  Can you try changing your clock face from the Fitbit app?  The app must communicate with the device and that might wake it up.

[Guy_]

Hi @Mhegde - in the Fitbit app check when the watch last synced, this will tell you when it was last fully charged for sure ( it may have fully discharged since).

In any case placing the watch on charge should start it automatically, if the charge cable isn't faulty.

The watch (or display) may also have a problem, you can see which by syncing while the watch is on charge, if that is working.

The last sync time is important to verify to know what might be the problem.

[ManuFitbit]

Welcome to the community forums @Mhegde. 

Thank you for the information provided about the issue with your device. 

I'm not sure if you are still having this difficulty. Seems that your Sense is having a display issue.

After follow the advice provided by @LZeeW and @Guy_ let us know please if you managed to get it solved. If not, try to sync in the Fitbit app manually:

• From the Today tab in the Fitbit app, tap Devices.
• Chooose the Sense.
• Tap Sync Now.

Check for available Firmware updates.